After receiving a bonus, I proceeded to complete the wager with the max cash out that was 100 USD.I proceeded to try and withdraw and was not able to since I had to renew my KYC data. I sent my documents and for a week I had no response untill it got to the day my bonus expired. My account was verified an hour or two after the bonus expired conveniently. I contacted support and I was told since the bonus expired they could not credit it. I was stolen 100USD because KYC took a week to start the process. They credited some pity 50 free spins in order to soften the issue. They told they could not credit the bonus but credited one?! Why not just credit me the 100USD I fairly wagered?Huge level of incompetence from the whole KYC and support side. I will not be playing in here ever again, and mind that I have been a user of Snatch for over two years and my account has a decent VIP status.
0308 people found this review useful
Great casino. Easy deposit en fast withdrawl. Also very friendly customer support. Glad I found this casino!
6476 people found this review useful
Clear and intuitive casino website.Large selection of slots and providers, lots of promotions and bonuses.Large selection of deposit and withdrawal methods
8186 people found this review useful
I make mistake with deposit and support fix it quick. Very helpful peoples.
5308 people found this review useful
Great games. Very fair play. Realistic I beleive better then going in person to a casino. Keep up the great games.
0384 people found this review useful